One year of phone and email support is included with your purchase of ImagePrint BLACK. Live support is available Monday through Friday, 9 AM to 5 PM ET. Most customers never need to contact us, but if you do, we're just a phone call or email away.
If you need help after hours, check out our Help Center below. You'll find most problems are covered in the Troubleshooting Guide and the videos will walk you through the basic features and tools.
If you need help after your free support expires, we offer several support plans. Learn More >
MONEY BACK GUARANTEE
Your purchase of ImagePrint is covered by an unconditional 30-day money back guarantee. If you're not satisfied, we'll refund the purchase price less shipping and handling. Before shipping your return, please request an RMA by Email.
UPGRADES
BLACK V13 can be purchased as an upgrade from IMAGEPRINT V11 or V12. Get the latest release, and another year of support by upgrading today. Call or email for a quote and please include your dongle number for faster service.
R.E.D. V13 can be purchased as an upgrade from IMAGEPRINT R.E.D. V11 or V12 and includes 90 days of technical support.
INTERNATIONAL ORDERS
Shipments outside the United States may be subject to import fees. These additional charges will be collected by Federal Express at the time of delivery. Please contact your local customs office for more information.
Colorbyte Software
234 Crystal Grove Blvd
Lutz, FL 33548
CALL 813 963 0241
FAX 914 495 1065
9 AM to 6 PM
Monday - Friday